Frequently Asked Questions
Everything you need to know about your NRL merchandise and orders.
How long will it take for my order to be delivered?
Standard shipping within Australia typically takes 3-7 business days. International orders may take 10-21 business days depending on the destination and customs processing.
Are the jerseys sold on NRL Shop official licensed products?
Yes, every item in our store is 100% officially licensed by the National Rugby League, ensuring high-quality standards and supporting your favorite club.
What is your return policy for team apparel?
We offer a 30-day return policy for most items. Products must be in original condition with tags attached. Please note that customized jerseys with personal names or numbers cannot be returned.
How can I track my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Zip Pay.
How do I know which size jersey to buy?
Each product page features a detailed sizing chart. We recommend measuring a shirt you already own that fits well and comparing it to our specifications for the perfect fit.